FAQs

Do you test on animals?

NO! We are against animal testing of any kind, and all of the products in your FaceCase are animal cruelty-free makeup. We are legally certified to use the PETA cruelty-free bunny. We encourage putting animal testing to an end worldwide and want to do our part to make that happen.

How does my purchase benefit PETA?

We are proudly committed and contracted to pledge a portion of each purchase to PETA. Please check out the PETA website to see all the wonderful work being done for animal rights.

How is FaceCase eco-friendly?

Our packaging is recyclable and reflects our values. We encourage our customers to refill and reuse their FaceCase. When you feel it is time to get rid of your FaceCase, please recycle it in your local recycle bin. Additionally, our packaging box is compostable, but please tear off the magnet disk on front closure prior to composting.

We never use Styrofoam or PVC’s in our products.

What is the quality of the make-up?

FaceCase prides itself on the high-quality standards of our cosmetics. FaceCase ingredients have a proven safety record and are widely used in the cosmetic industry, and are also certified as cruelty-free makeup.

How soon will my order arrive?

Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Weekend orders are processed on Monday. Once dispatched delivery is within 2-5 business days depending on the delivery address. Orders are shipped out of California.

Why do the FaceCase lip colors look different when shown in rose gold and black?

The eye detects the same color differently when the background is changed. The Rich Nudes and Natural Nudes are exactly the same colorations, but offered a black compact or a rose gold compact.

Do your lipsticks have a fragrance?

No, the lip colors do not have a fragrance. The rose oil lip conditioner (in the Natural Nude FaceCase) has a very slight vanilla scent.

Will the adhesive clear microstrip damage my phone or case?

No, the microstrip that attaches the adhesive cell phone wallet and makeup palette to your phone case (or directly to your phone) will not damage your items. The only exception is if your phone case has a topical print that is painted or screened on, and not an integral part of the case.

Do you accept returns?

Your satisfaction is very important to us. If your makeup palette/adhesive cell phone wallet product arrives damaged, we will gladly replace it. Unfortunately, we are unable to offer any returns or exchanges for any other reasons.

To be eligible for a return your product must be unused, in the same condition you received it, and in the original packaging.

Prior to returning your damaged item please email us with your order number to obtain a Return Authorization code as well as the return address. When returning include your original packaging slip.

What are my shipping options?

We offer free first class shipping via USPS.

Can I send FaceCase as a gift?

Yes, in fact, we encourage it. FaceCase makes the perfect birthday or Christmas gift for teens and adults alike. Because our product is an all-in-one makeup palette and adhesive cell phone wallet attachment, it is not only unique, but useful as well. When checking out you can write a note in the Special Instructions for Seller box (located beneath the 'proceed to checkout' menu bar).

Is FaceCase good for Women Of Color?

Yes, we have worked diligently to achieve universal FaceCase palette formulations/colors. If you have dark skin the light crème powder would be used as under eye glow or dab on lips to matte and lighten lip color. The Pro Glow Highlighter adds great sparkle applied over lip colors as well as cheekbones. Lipsticks double as crème blush.

Is it ok to mix the lip colors?

YES! FaceCase lip colors are designed to mix up, layer or simply wear alone. Our lip formulations are creamy and leave your lips hydrated.

Can I get additional microstrips or lip brushes?

If extras are needed please email us and we will try to accommodate those requests.

The lip brush hairs are falling out.

We are aware that the quality of this mini brush isn’t ideal. We are working to resolve this, but in the meantime we recommend applying colors using the spatula end of the lip brush. This is an efficient way to remedy the issue.

Can I refill my FaceCase with my own colors?

Yes! Please refer to the Customize My FaceCase tab in the menu bar.

How many different colored FaceCase palettes offered?

We currently have 2 different colored palettes. One is Natural Nude and the other is Rich Nude

Is the exterior color offered in both FaceCase palettes the same?

Yes, the Natural Nude and Rich Nude come both come in a Rose gold finish and Black finish.

How many credit cards does FaceCase hold?

FaceCase functions as a stick-on credit card holder for cell phones, and can securely hold 2 cards. Ideally, a license and a credit card.

I just adhered my FaceCase to my phone case. How long until I can remove it?

Ideally, you would press down firmly and secure the FaceCase to your phone. If possible, leave it attached for 8-10 hours before removing. This helps cure the strip to your phone/case.